Privacy Policy
(updated 5 June 2015)
This policy (together with our
terms of use and any other documents referred to on it) sets out the basis on
which any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our
views and practices regarding your personal data and how we will treat it.
Smarterbuys Store knows that your
personal information is very important to you. We take your privacy very
seriously. The purpose of this statement is to tell you how we may use the
information we obtain about you. By visiting and/or registering on sbstore.org.uk,
you agree to this use. Smarterbuys Store reserve the right to amend this policy
at any time, we will notify you of any necessary changes.
For the purpose of the Data
Protection Act 1998 (the Act), the data controller is Smarterbuys Store.
Use of your personal information
We use this information to:
- fulfil our agreement with
you,
- process your application for
credit,
- carry out credit checks
including a rent check with your landlord,
- to handle orders,
- deliver products and
services,
- process payments,
- communicate with you about
orders, products, services and promotional offers,
- update our records and
generally maintain your accounts with us,
- display content such as
customer reviews,
- recommend products that
may be of interest to you,
- provide you with targeted
financial support and advice and,
- fulfil our debt collection
requirements
We also use this information to
prevent or detect fraud or abuses of our website and enable third parties to
carry out technical, logistical or other functions on our behalf.
We may also use this information
to analyse and profile your shopping preferences e.g. (market, customer and
product analysis) to enable us to review, develop and improve the products and
services we offer and to enable us to provide you and other customers with
relevant information through our marketing programme.
We may use your information to
make decisions about you using computerised technology, for example
automatically selecting products and services which we think will interest you
from the information we have and based on your previous transactions with
us.
We may keep you informed of such
products and services including special offers, discounts and so on by any of
the following methods:
- Email
- Telephone
- SMS text messages
- Or otherwise
We may also use these methods to
inform you of products and services of other companies and organisations which
we consider may be of interest to you.
When you provide us with your
information you will be given the opportunity to say if you do not wish to
receive information of such products and services from either us or carefully
chosen third parties.
We may supplement the information
that you provide to us with information that we receive from third parties.
Storage of your personal
information
This information is stored and
held on secure computers, servers or otherwise (
we do not store credit/debit
card numbers).
Unfortunately, the transmission
of information via the internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of
your data transmitted to our site; any transmission is at your own risk. Once we
have received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
Telephone calls: Calls may be recorded to verify content and may be
used together with your customer records for regulatory compliance, quality
control and staff training, preventing or detecting criminal activity and for
complaint resolution.
Does Smarterbuys Store share the
information it receives?
Information about our customers
is an important part of our business and we are not in the business of selling
it to others. Smarterbuys Store shares customer information only as described
below:
- Third Party Service
Providers: We
employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, delivering packages, processing credit
card payments, marketing and providing customer service. They have access
to personal information needed to perform their functions, but may not use
it for other purposes. Further, they must process the personal information
in accordance with this Privacy Policy and as permitted by the UK's Data
Protection Act.
- Finance: We work with housing
providers and local authorities to deliver the Smarterbuys Store hire
purchase, to allow us to provide ethical, responsible finance we may share
information with your landlord or local authority on your application and
account with Smarterbuys Store throughout the period of your hire purchase
agreement
- Fraud Prevention: In order to protect our
customers and us from fraud and theft, we may pass on information that we
obtain from making identity checks and other information in our customer
records, including how you conduct your account, to other retailers and to
financial and other organisations (including law enforcement agencies)
involved in fraud prevention and detection, to use in the same way.
- TV Licensing: It is a legal requirement
that if you purchase any television receiving equipment, such as a TV,
set-top box, video or DVD recorder, computer or mobile phone to watch TV
programmes as they are being broadcast, that Smarterbuys Store must obtain
details of your name and the full address of where the equipment will be
installed. Unless this information is provided, such sales will be
refused. Further information is available at www.tvlicensing.co.uk (Smarterbuys
Store is not responsible for the content of external websites).
- Other legal duty: If we are under a duty to
disclose or share your personal data in order to comply with any other
legal obligation, or in order to enforce or apply our terms of use or
terms and conditions of supply and other agreements; or to protect the
rights, property, or safety of NHC, our customers, or others.
- Business Sale: In the event that we sell
or buy any business or assets, in which case we may disclose your personal
data to the prospective seller or buyer of such business or assets or if
NHC or substantially all of its assets are acquired by a third party, in
which case personal data held by it about its customers will be one of the
transferred assets.
- In carrying out the
activities specified in this section, we may transfer information to
reputable companies outside the European Economic Area. We take steps to
ensure that your information will be afforded the same level of protection
as that required of us under applicable UK data protection legislation.
How secure is the information
about me?
- We work to protect the
security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
- We reveal only the last four
digits of your credit card numbers when confirming an order. Of course, we
transmit the entire credit card number to the appropriate credit card
company during order processing.
- We maintain physical,
electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer information.
Our security procedures mean that we may occasionally request proof of
identity before we disclose personal information to you.
- It is important for you to
protect against unauthorised access to your password and to your computer.
Be sure to logout when you finish using a shared computer.
Third party advertising and links
to other websites
Our site may include third-party
advertising and links to other websites. We do not provide any personally
identifiable customer information to these advertisers or third-party websites.
We are not responsible for the privacy policies or procedures or the content of
these linked websites.
What information can I access?
Smarterbuys Store gives you
access to a broad range of information about your account and your interactions
with Smarterbuys Store online for the limited purpose of viewing and, in
certain cases, updating that information.
Information you can access easily
at Smarterbuys Store includes up-to-date information regarding recent orders,
order history, contact details (personally identifiable information including
name, address, telephone number), email address, password, and communication
preferences.
You have the right to see
personal information (as defined in the Data Protection Act) that we keep about
you, upon receipt of a written request and payment of a fee. If you are
concerned that any of the information we hold on you is incorrect please
contact us (see details below).
How do I change any details
stored on Smarterbuys Store?
To change any of your registered
details on Smarterbuys Store, online click on ‘Login’ and enter your email
address and password. Once logged in, click ‘My Account’, this area enables you
to change your details, change your email address and/or password and change
your communication preferences. Alternatively you can call us on 0300 500
0975 to request to change your information.
How can I get my name removed
from the Smarterbuys Store mailing list?
To change your communication
preferences (including unsubscribing your email address from our mailing list)
click on ‘Login’ and enter your email address and password. Once logged in,
click ‘My Account’, this area enables you to change your communication
preferences as required. In addition, each electronic mailing we send you will
contain details of how you can unsubscribe.
YOUR RIGHTS
You have the right to ask us not
to process your personal data for marketing purposes. We will usually inform
you (before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third party for
such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data. You can
also exercise the right at any time by contacting us at the address below
(CONTACT US).
Contact Us
If you have any comments or
queries in connection with our privacy policy, please email us at info@sbstore.org,
call us on 0300 500 0975 or write to the Smarterbuys Store Programme Manager,
Greengates House, Green Croft Industrial Park, Amos Drive, Stanley, Co Durham,
DH9 7YE.
The Smarterbuys Store is regulated by the Financial Conduct Authority, reference number FRN71376